We Offer Flat Rate for $20 for USA and Canada

Currently, Naturally Naughty is only able to ship to Canada and the United States.

Please note that our warehouse is located in the U.S., and Canadian shipments have been experiencing delays in shipment processing, tracking and delivery. This is due to reduced domestic and international airline flight availability and strict safety precautionary measures.

All Canadian and U.S. shipments may see processing and delivery delays.

We hope to offer international shipping in soon.

All prices quoted (in-store and online) are in Canadian dollars. The exchange rate is determined by your credit card company’s daily exchange rate.

Prices displayed on the website are exclusive of taxes. For Canadian customers, sales tax will be added upon checkout where applicable. All U.S. orders may incur taxes and duties applied by customs in the country where the order is delivered. Any duty and fees that may be incurred are the responsibility of the customer.

Exchange or store credit is available for some items within 14 days of the day you receive your order, provided the items are unopened/unused, and any tags are intact. Naturally Naughty is unable to provide monetary refunds for returnable items.

**SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER**

The following items are NOT returnable and are considered final sale items:

• Sex toys
• Bondage items
• Packaged lingerie
• Hosiery
• Bodystockings
• Personal/intimate items
• Costumes
• Digital download films
• Discounted items

If your toy malfunctions within 60 days* after you receive it, simply contact us by email info@naturallynaughtycanada.com  we will happily work with you to troubleshoot issues and/or provide an identical replacement if the toy is defective.

If the item is deemed defective, a fully working identical replacement will be shipped to you and your shipping costs will be credited to you via an online gift certificate. If the original item was not defective, you will be required to pay for us to ship the item back to you. To avoid unwanted charges, please contact us before returning any possible defective item. We would be happy to help.

* Some select toys provide extended warranties over 60 days. If you are not sure of the length of your warranty, please send an email to info@naturallynaughtycanada.com

Naturallynaughtycanada.com is not responsible for shipping, handling, gift wrapping, and other additional charges for returned items.

If you purchased a lingerie set (bra/garter/matching panty, etc.) online, the items will be secured together via a non-damaging security barb. Lingerie sets, including panties, may be returned for exchange or store credit only if all tags and the security barb are still attached, and they are returned within 14 days from the day you received your items.

Any garments that have had the tags or panty detached have been worn, washed, marked, damaged or affected by odours (including perfume and cigarette smoke) are non-returnable.

Packages returned without a prior Return Authorization will incur a 20% restocking fee.

Need further help? Don’t hesitate to contact Us

info@naturallynaughtycanada.com